Because We Care
1. What are the delivery charges?
We provide Free Home Delivery Pan India.
2. Why does the delivery date not correspaond to the delivery atimeline of X-Y business days?
It is possible that the our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the Checkout page. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
3.What is the estimated delivery time?
We generally procure and ship the items within 1-2 Days. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
The destination to which you want the order shipped to.
4. Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Flipkart?
There are NO hidden charges when you make a purchase on AquaLeo. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
5. AquaLeo does not/cannot ship to my area. Why?
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
6. I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Gati Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Gati, you can return the item through a third-party courier service. Return fees are borne by the AquaLeo.
7. I did not receive my order but got a delivery confirmation SMS/Email ?
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation to investigate.
8. Does Aqualeo deliver internationally?
As of now, Aqualeo doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.